Help
Returns
If you want to return the product, please inform us in advance of your decision by sending an email to info@originalbyanjarubik.com with the subject: Return and your order number. In the text of the message, enter the date and order number and contact details.

We recommend that you return goods by completing our Goods Return Form and send it to the following address along with the returned goods.: DTW Logistics Zwroty Original, Kopytów 44e, 05-870 Błonie.

Remember that the product packaging should allow for safe transport.

Remember that you have a 14-day period for the right to withdraw from a distance sale agreement, without giving a reason.
Complaint
If you want to make a complaint about the product, please inform us in advance about the product defect by sending an email to info@originalbyanjarubik.com with the title: Complaint and your order number. In the text of the message, enter the date and order number and contact details.

We recommend that you make a complaint by filling in our Complaint Form and send it together with the complained goods to the following address: DTW Logistics Zwroty Original, Kopytów 44e, 05-870 Błonie, unless we can find another solution that will satisfy you, e.g. Product price reduction in proportion to the product's defect. In such case, we may ask you to send additional photos of the purchased product by e-mail.

Remember that the packaging of the product you send to the address indicated should allow for safe transport.

Within fourteen (14) business days of receiving your Complaint, we will refer to its content and inform you about further procedure. The notification will be in the form of a message sent to the e-mail address provided as part of the Individual Customer Account or the e-mail address provided when placing a one-time order without registering an Individual Customer Account.

More information on the complaint policy can be found in the Store Regulations.
CONTACT
If you have any queries or if we can be of any assistance please do not hesitate to complete the contact form below.